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1. Who We Are
WeKare Inc. and Celeix Digital LLC, operating collectively as "WeKare." Contact: info@wekare360.com
2. Information We Collect
- Personal Information: Name and email address provided during sign-up.
- App Data: Notes, recordings, transcriptions, and summaries you choose to save in the app.
- Device Information: Device type, operating system, and other technical details.
- Mobile Phone Number: Collected only when you voluntarily provide it and explicitly opt in to receive SMS communications.
- Audio Recordings: Encrypted and accessible only to you.
3. How We Use Information
- To provide and operate the WeKare360 service.
- To generate AI summaries and Q&A from your recordings.
- To process recordings via third-party AI services (with your consent).
- To respond to support requests and feedback.
- To maintain security and prevent misuse.
- To send SMS notifications, verification codes, and reminders.
4. How We Protect Information
- In transit: TLS encryption on all data connections.
- At rest: AES-256 encryption for stored data.
- Access is strictly limited to authorized personnel only.
5. Third-Party AI Services
To provide core functionality such as transcription and summarization, WeKare360 sends certain data to third-party AI providers only after you provide explicit consent within the app.
ElevenLabs
ElevenLabs, Inc.
Purpose: Speech-to-text transcription only.
Data Retention: Audio is not permanently stored after transcription is complete.
Privacy Policy: https://elevenlabs.io/privacy
OpenAI (API)
OpenAI, L.L.C.
Purpose: Generating summaries and Q&A from transcription text (no audio sent).
Model Training: OpenAI does not use API data to train models.
Data Retention: Retained up to 30 days for abuse monitoring, then deleted.
Privacy Policy: https://openai.com/policies/privacy-policy
6. Sharing of Information
We do not sell your data. Information is shared only with trusted service providers necessary to operate the app, under strict confidentiality agreements.
7. SMS Privacy & Consent
Phone numbers are collected only with explicit opt-in. We do not sell or share phone numbers for marketing purposes.
Message frequency varies. Message and data rates may apply.
To opt out at any time, reply STOP. For assistance, reply HELP or contact info@wekare360.com.
8. Your Choices
- Control what data you save in the app.
- Revoke AI processing consent within the app at any time.
- Delete recordings directly within the app.
- Request full data removal by emailing info@wekare360.com.